Telehealth on a large scale is really the key to keeping waiting rooms as empty as possible in a contagion epidemic.
I wish there was a massive public health campaign educating the public that they should NOT head for the clinics and ERs for mild symptoms and mild fevers-- but instead, establish a phone relationship with their clinic, facetime visits, or Dial a Nurse hotline. If we could do that on a large scale, and convince most people to stay home WITH competent personal medical phone support/ advice at least once a day, it would go a long way to slowing spread.
Discussing this at work a lot-- implementing call back systems, like we do for post ops. Getting clinics to implement more phone triage. Facetime visits. Etc. Educating the general public what they need to come in person to have evaluated, and what can be managed with watchful/ supervised waiting.
The reality is that a large proportion of the population has phone service and/ or internet, and those services will be prioritized to keep running. We need to implement a good public health/ social distancing "stay home" plan for the general population, but also reassure them that they will not be "home alone". Especially young inexperienced parents, folks without a lot of medical knowledge, and older folks who live alone. They need to be able to "phone a friend" (health care professional) when they have questions, in order for us to sell voluntary home quarantine to the general public.
Folks who live in densely populated cities in small living quarters are in much tougher circumstances than more suburban settings with single family homes. They don't have $ or room, or availability to stockpile for home quarantine. Some will not be motivated to follow public health guidance, or they may not be able to understand due to cultural or language barriers. Trying to educate the public and slow spread of illness in those settings is an enormous challenge, as we've seen in China-- where more than 97% of the population live in apartments. No where to bug out to, and few ongoing supports for supplies for bugging in.
Anyway, telehealth is your friend in an epidemic! Make friends with your clinic staff, and keep lines of communication open so you know when it's ok to stay home, and when you really need to be seen. (That's my PSA for today. lol!)