Emergency dispatcher in England helps save Ont. woman who called the wrong Durham police, Feb 2022

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Emergency dispatcher in England helps save Ont. woman who called the wrong Durham police | CP24.com
Feb 11 2022
''Emergency dispatchers in Durham, England were able to assist a woman in Durham, Ont. in a moment of crisis after she called the wrong police station.

Durham Constabulary in England said they received a report on Wednesday afternoon using their ‘live chat facility’ from an Ontario woman, more than 4,500 kilometres away, who claimed an intruder was attempting to break into her Ajax home.

According to the English police force, the woman typed the message: “I need help, he is going to come, he is in the house” before falling silent.


The force said their dispatcher realized the mistake and was able to contact Durham Regional Police here in Ontario, who were sent to the scene and found a 35-year-old male in the home.''

Police said the suspect fled but was found in a nearby yard “where he refused to obey officers’ requests,” adding that the man was tasered during the altercation.

The suspect was arrested, police say, “approximately 30 minutes after his victim first contacted police on the other side of the Atlantic.”
 
Ajax woman's text message read: "I need help, he is going to come, he is in the house" UK police department praised for long-distance efforts | The Star

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''The control room team of a northern United Kingdom police department is being praised for its long-distance efforts to help a woman in Ajax.''

"If we can assist in rescuing a vulnerable victim in immediate danger, regardless of where they live, we will do all we can to help. In this case, we're glad to learn there has been an arrest and, more importantly, the victim is out of danger and receiving the help she needs," Arthur added.

"Our call handlers deal with hundreds of contacts from members of the public each day, some of them more straightforward than others, and always do their best to serve the public, wherever they may be," she noted.

DC also posted a tweet about the incident and someone using the moniker Miss Elsa said, "Crikey that's incredible. Well done," next to a clapping hands emoji.

The 35-year-old Clarington man has been charged with breaking and entering into a dwelling house, assault, forcible confinement, forcible detainer, failing to comply with release order and disobeying a court order.
He was held for a bail hearing.''
 

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