yeah.. I read another with staff reviews of the hotel, most were glowing from those still working there.. the others described chaos racism and a culture of croneyism.. they were old tho', 2010-2012 so I did not link them.. one was quite long, from a former security guard.. again too far back for relevance. and pre union too..
-I went to the more recent ones. This is from a guest, posted a week ago. Prefacing: there are just as many good reviews as bad. This is not a debate. I found this one interesting.
Horrible Experience
1 week ago
Lisa K (1 review)
San Antonio, Texas
I visit Las Vegas 2-3 x's a year and this my second visit in 2017!
I had always heard great things about the Mandalay Bay Hotel and the great pool!
My experience was nothing short of horrific and this review was actually drafted 3 pm the afternoon of the terrible shooting on the concert goers, but I felt uncomfortable in posting until today.
Booking and Room: I booked directly through Mandalay Bay using my MLife account. I booked a "Bay" room which was clean and large but "Bay" simple means you are directly next to a Elevator "Bays". Within 10 minutes of being in room, which was almost directly across from ice machine all I heard was ice falling in buckets and a dozen drunk 20 year olds attempting to get into our room ( thinking it was their room) ! I went downstairs and requested room change and was treated nicely by front deck, but was then placed directly (unknowingly below the gunman) across the street from the concert. The music was so loud, I again requested a change to another room to the quite side. The rooms were clean, bathroom nice and beds comfortable, and these are the last nice things I have to say about my stay. The front desk was accomadating but this was the end of the pleasant experience!
Poolside restaurant: Saturday morning after checking in Friday night my husband and I had breakfast at the pool restaurant. My husband asked for a coffee. The waitress informed us that they ran out of milk and creamer and she informed us if we wanted milk in our coffee, we could walk across the way and buy our own milk at the small sundries store...are you kidding me? My husband was so upset, I walked back into the hotel and went to the little coffee shop on that level and walked our coffees backed to our table.
Pool: The pool and beach was huge and nice until around 11 am! By noon the place was an absolute cluster!!! We choose chairs near the pool cabanas...and by noon the place was an absolute ZOO. There was absolutely NO WAY that the people at the pool were hotel patrons. There were people and families of 12-15 people occupying every square inch of the pool and beach area. People had towels spread all around pool you couldn't walk around pool to enter it, people had towels spread out in rock beds surrounding the palm trees and people sitting on the walls waiting for chairs to open up. There clearly was NO security and No occupancy restrictions . I am not afraid of people and water parks as I live in San Antonio Texas and have visited the water parks at Fiesta Texas and Schlitterbahn (the largest water park in the US) more than dozens of times. This wasn't even the club pool scene...but it was crazy overcrowded and smelly. The service for drinks around the pool was equally terrible! It took more than 30 minutes to get your drink order. The girl was sweet and apologized for the service saying they were understaffed. No kidding. My girlfriend who has lived in Las Vegas for 27 years met us at pool and was shocked at the conditions of the pool area. We then quickly shuffled our way out of the pool/beach, fighting the masses of humans by 1 pm.
Casino: While my husband I showered and changed, my girlfriend hung out at the casino. After I was dressed I text her to ask her for her location, she was at Mizuya Lounge bar. She had been there at least 10 minutes attempting to get the attention of the bartender, but he had been rudely avoiding her. By the time I found her, she finally got his attention to order a club soda. She was very upset and the man sitting next to her commented that the bartender Armando was a f$~%*?g a##?!+e had been one the day before too! The man got up and left and I quickly sat and as my girlfriend's water was being delivered and I requested a club soda. Armando barked at me "8 dollars, I mean 7$", I said "what? I just sat down, I am playing". He barked at me "show the camera you are putting in 20 dollars or I won't serve you!" I was in utter shock...I said "I just sat", he barked at me again "show the cameras you are putting in 20$". I've never been spoken to in such a rude manner! By this time my girlfriend was super upset. We looked at each other, said a few profound words under our breath, and we both quickly cashed out! This level of service was highly unprofessional!!
Security: There was absolutely zero visible security throughout the casino and at the elevator bays! ! Absolutely anyone could enter the hotel bays and access the rooms...unlike many of the hotels in Las Vegas. This was particularly bothersome even before I learned of the catastrophic massacre of the concert goers! The security was non-existent at the pool.
Buffet: It was pretty average...nothing to write home about.
Overall rating: Terrible for the money...will never stay at Mandalay ever again.
Prayers to all those who lost their life that day and to their families. Hopefully this will force all hotels in Lad Vegas to protect the millions of people that visit their hotels and spend money in their casinos and at the shows!!!
