My SO drives for Lyft. We were just talking about how much it must suck to be that driver! I bet he's wishing he never accepted that rider at the airport! The guy could just be driving to make extra cash, working late or even got up early before a 1st shift job. My SO says he isn't at all surprised the driver doesn't recall much about the other vehicle/driver. He said he's in a "zone" just going through the motions, loading bags, drive to destination, unload bags, watching for alerts for the next rider, then while waiting for the rider to gather their things, get out of the car, shut the door and step away, he said he's usually looking at his phone to accept the next rider, enter pick up location for gps directions, check out the requested route/stops, where he's dropping off them off at etc. He's not looking around taking in the scenery. It's not unlikely the Lyft driver was already driving away/gone before KM even got into the waiting vehicle. He said she made contact with the another vehicle and we've heard multiple variations of she was happy to see the other person. That could mean she walked up to the driver window 1st to say "Hi!" before getting in, that she was waiting by the trunk for the driver to pop it open, or that she opened the passenger side door of the car, we don't know what contact means. It could even mean she waived as she got out and the person in the other vehicle waived out the window. We don't know how far from the vehicle picking her up she had the Lyft driver stop. She could've said "Oh good! There they are...you can just stop here..." Who knows how much or what part of the vehicle was visable to the Lyft driver. Getting rides from Uber/Lyft drivers isn't like when your friend drops you off and waits until they know you made it safely inside your house or insures that you and your luggage make it into the car of the person you just said you were looking forward to meeting. They drop off, door shuts, and they drive away already thinking about the next fair.
*He also said he's installing cameras in his vehicle ASAP.