I agree you should lock your doors. In the solicitor's defense, I don't have a doorbell and people always open my storm door because my interior door has the door knocker on it. Perhaps he was used to doors like mine and didn't think anything of his action?
I image that he went to the front door first, and the camera may have alerted Nancy that he was there. She may have spoken to him through the camera (many work like intercom systems) and told him to leave. He may have then noticed the camera.
When he couldn't get that door open from the...
I wondered if, while the intruder was at the front door, he could see Nancy through a window going around toward the back door to try to get away, and he then ran around the house to catch her. Perhaps she might have seen him coming and decided to go back inside, or to not exit that door. If I...
Hard to imagine a woman her age who walks with a cane putting up much of a fight against the intruder(s), but I have wondered if she went out the back door only to be chased back in. It's fairly common for older people to have trouble sleeping at night.
I keep thinking about the white work truck shown parked in the driveway of Nancy's house in the aerial permit photos. I wonder who it belongs to- inspector, workman, someone else?
She's fiercely independent and when a delivery person threatened her landlady with calling Adult Protective Services (for another unrelated reason), my relative looked into it and said that as long as she's in her right mind, she can live as she likes. In her state, that is apparently true.
I have a family member who is elderly, disabled, and walks with a cane. She lives alone, and even after falling and not being able to get back up unassisted, and spending many hours on the floor trying to get to where she left her phone (the police needed to break down the door to get to her)...
Regarding using a new pool service company, I know that if my mom had been abducted and possibly murdered, and the crime was yet unsolved, I would be leery of using any of the service companies my mom had previously used.
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