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At 17.39 CET in the live feed below, Axel, one of those who had been in the basement, told reporters how he got out. He's saying that when he got upstairs, he had to use a table, and then his feet, to break a window to get out. It seems that there were only one narrow door out from the restaurant into the street.There has been mention of there being a terrace area. It's not entirely clear but I think that is not the terrace in front of the venue at street level so is presumably a terrace at the back of the basement, beyond the island bar area and at the opposite end of the space to the stairs up to the main floor area. It's possible that the second terrace is used in the warmer months as an extension to the downstairs bar but was not obvious to those in the basement. On the other hand, there was reference to "windows" being opened which caused an inflow of oxygen which caused the fire to flare up and spread very suddenly. Those "windows" could have been folding or patio doors to the terrace.
I would imagine that nobody realised there was an escape route through those doors and that everyone stampeded towards and up the stairs that they had entered by.
Switzerland resort fire ‘likely started by sparklers in champagne bottles’, says attorney general – as it happened
Officials say 40 people were killed and 119 injured, with some in hospital still unidentified due to ‘horrific’ injuries