I understand she was shocked. But as a "crisis worker", she must be trained by her employer to be prepared and effective as possible in the event of a crisis. How do we hope to have better crisis intervention for children without being able to address the obvious short-comings of the system in place to protect children in crisis? Ill-training is a short-coming. This is not an attack on the poor woman. It is an identified failure of the systems training and expectations of her. The address is crucial.
If I were her, one of my emotions right now would be anger that I wasn't trained for a situation like this one.
My heart goes out to her. :tears: