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Learn What You Should Do If You're in Your Car During a Flash Flood
- Do not stay in a flooded car. If your vehicle is surrounded by floodwater, abandon the vehicle and move immediately to higher ground.
- If your car is swept into the water and submerged DON'T PANIC! Stay calm and wait for the vehicle to fill with water. Once the vehicle is full, the doors will open. Hold your breath and swim to the surface.
How did she not see the water?
Was her head/floodlights not on?
It's very easy to drive in a flooded roadway, especially at 430am. It's not easy to see a road is flooded until you're in it...She was driving in an area she had not previously traveled by her own admission on the recorded call trying to get to her paper delivery route. I find that admonition by the dispatcher grossly repulsive. I live in an area where places flood now that never flooded before. I also believe there's more to this story. The dispatcher was repugnant.How did she not see the water?
Was her head/floodlights not on?
How did she not see the water?
Was her head/floodlights not on?
It appears that some people have crossed the line as to their response of the situation.
‘This will teach you:’ Police receive death threats over 911 call from woman who died in flood
Aric Mitchell with the Fort Smith Police Department said the department received death threats across all platforms, including written messages and phone calls.
“There isn’t anything that would rise to a threat level of concern, as most appear to be from out-of-state and include no specificity,” Mitchell said.
I agree that people are crossing the line. No one should issue a threat, either specific or vague. That said, the outrage from the public is fueled by the tepid and tone deaf response of the acting chief. When I think about the last moments of my or my loved ones' lives, I don't want to think that they were shamed, tortured or treated with disrespect. One of the reasons that many here at WS have joined the forum is to be the voice of victims. Even in the article where he states that the threats are out-of-state and not specific, he ignores that his words and the actions he makes on behalf of the department could cause harm to his employees. Just tone deaf, and unaware of the ways that he could enjoin his community with his first responders rather than minimizing the actions of this horrid ex-employee.
I agree that people are crossing the line. No one should issue a threat, either specific or vague. That said, the outrage from the public is fueled by the tepid and tone deaf response of the acting chief. When I think about the last moments of my or my loved ones' lives, I don't want to think that they were shamed, tortured or treated with disrespect. One of the reasons that many here at WS have joined the forum is to be the voice of victims. Even in the article where he states that the threats are out-of-state and not specific, he ignores that his words and the actions he makes on behalf of the department could cause harm to his employees. Just tone deaf, and unaware of the ways that he could enjoin his community with his first responders rather than minimizing the actions of this horrid ex-employee.
I totally agree. And again, death threats are completely inappropriate, but darn it of his first interview didn’t burn me up. When he said (paraphrased): “I wouldn’t even say she violated protocol”Tone deaf is indeed the word. He should have been unabashedly vocal about the inappropriateness of the dispatcher’s actions and left no question that he was devastated. As it stood, his interview left me thinking he was actually quite callous and was primarily interested in protecting his (former) employee.
While such violent backlash from the community is uncalled for, I think much of it could have been avoided by the chief showing more appropriate responsibility and outrage himself.
Just repeating the same thing as you, but it angers me enough I want to repeat it.
MOO.
Yes, and the chief making sure to state he didn’t think she violated protocol naturally leads the public (at least me) to believe there will be no recourse. How could there be if the chief basically says the protocol was followed?! That is what I think is at the core of the public outrage. Well, that and the actions of the dispatcher of course. JMO.It is so sad as I think this has been one of the cases that has had more National coverage from what I have seen on my Google Alerts than many cases, that I feel will not have follow-up because it is such a small town.
Unless the public and constituents specifically gets the media involved and interested on the local level to follow up oh, I have a feeling that this story is going to go away.
I hope not!
Yes, and the chief making sure to state he didn’t think she violated protocol naturally leads the public (at least me) to believe there will be no recourse. How could there be if the chief basically says the protocol was followed?! That is what I think is at the core of the public outrage. Well, that and the actions of the dispatcher of course. JMO.
Indeed, we were outraged before, but more outraged now. Added insult to injury he did.
He did not even address that perhaps the systems need to be improved or their software. He just said investigation.
Protecting liability?
A woman was delivering papers in Fort Smith Arkansas. She called nine-one-one for help, and the over 25 minute 911 call is just unbelievable as to the rudeness of the operator, Donna Reneau, while this woman was dying. I just cannot believe the insensitivity of Donna Reneau at 911.
In the past couple of hours they have deleted the last few minutes of the audio of the entire phone call. I have not taken the time to research it because it is too upsetting.
WARNING very graphic and I follow a lot of cases, but this has me wanting to throw my phone up against the wall and to call and complain.
But alas and alack, the department has said that this phone call was done on Donna Reneau's last day ( within the article it said that she had put in her resignation and this was her last day) and her last shift at the 911 center, and they cannot do anything as far as to investigation.
I call bull*hit and I need to calm down before I post anymore. I actually took the time to listen to the entire call, but only listen to the audio if you really really really can take it because it is so very upsetting.
Horrifying 911 Audio, Body Cam Footage Released After Fort Smith Woman Drowns During Flash Flooding
There were about 10 shocking comments that were degrading to the person who died, and this was just one that they put in the article.
"The 911 dispatcher, Donna Reneau, can be heard telling Stevens "this will teach you next time don't drive in the water.."
"Graphic Warning: This story and the accompanying audio and video are graphic in nature, and the content may be disturbing. Though it was a difficult decision, we have decided to broadcast and post the 911 call for help after concerns were raised as to how dispatchers and first responders handled the situation. FORT SMITH, Ark. (KFSM) "
ETA- this situation with 911 upsets me as much as the one of Kyle Plush here on threads. <modsnip> Can't say what I really think right now.
This happened in my hometown where most of my relatives still live. I have read plenty about it today on facebook since the 911 tape was released. The final two minutes that were cut are listed in transcripts as basically Debra screaming she can't breath and the water in now coming in all around her. The 911 operator yelling back at her that she can breath because she is screaming. Then Debra's voice sounding like she is talking under water. The 911 operater says something to the effect of, "Oh my god, did they get to her, she is now underwater". Then the call is cut off. In the 24 minute 911 call so much time is wasted that could of been put to valuable use in finding Debra, correctly assessing the situation, and giving her lifesaving instructions in case help could not arrive in time. The 911 operator should of calmed and redirected Debra to focus on the information needed. Instead she chose to ridicule her and even lead her further into irrelevant conversation. Of course Debra was hysterical, she was fearing for her life and her life was in imminent danger. The 911 operator, who actually was awarded dispatcher of the year earlier this year, had around 5 years experience on the job. She knows how to calm and redirect people to get vital information needed. But it was her last night of the job and according to a text screen shot shared on local facebook pages from who I assume was a coworker, she just did not care. Her shift was almost over and it was her last night. Also another person wrote into the news station that they too were submerged in water and had called for help, spoke to the same 911 dispatcher and met with much attitude. However, another person who called in about 30 minutes before Debra and was also trapped in their vehicle and submerged in water said Donna Reneau, the same 911 dispatcher, was very professional with her. You can go to Garrett Lewis meteorologist facebook channel to read through the lengthy comments and find the two other persons comments whose vehicles were submerged in water and spoke with the 911 dispatcher Donna Reneau and to see what they had to say. The Ft Smith PD and FD were busy helping many people submerged in water as well as putting up barricades. Surrounding cities were also assisting the Ft Smith PD and FD. The area is prone to flash floods during heavy rains. They are in the river valley and in the past 10 years have had two 100 year floods and one 500 year flood. The 500 year flood happening earlier this year. Other areas nearby are prone to flooding drastically. It was just 9 years ago we had 20 campers drown at Albert Pike State Park during torential rainfall that dumped vast 6 - 8 inches of rain in a few hours. I remember that night. I was just an hour away and the storm was crazy. I never seen it rain that hard.
Baker said he can “completely understand” public concern over how Reneau handled the situation. He also speculated Reneau may have underestimated the importance of the call and not urged officers at other calls to respond as much as she could have, which may have led to Stevens’ demise.
I don’t say this lightly, but I think that because of the rising waters Debbie would’ve died anyway. It’s very sad, and worse that she knew it was happening. Even once rescue was on the scene, it wasn’t easy to actually rescue her b/c it was almost an hour between arrival and then finally getting to her car. I do think the 911 operator was extremely rude and didn’t do much to try and keep Debbie as calm as possible. I wonder why she was leaving (new job or something else?) I’m almost positive there will be a lawsuit, although like I said, I don’t think she could’ve been rescued in time anyway. I don’t think the police, fire, or whatever other emergency services were to blame.
Attached is the time chart released by the police: