Thank you for your well-thought out comments, lawstudent (and others!). I enjoy the depth of the conversation, and I appreciate the time you and others take to explain your opinions. I agree with much of what you have written. And I agree with gitana1 that you have a bright future in your chosen career!
One thing I want to point out is that the harassment of hospital officials by this family went far beyond simply badmouthing them in the media interviews. There was an active campaign by the family to recruit the public to clog various phone lines at the hospital, as well as publishing an administrator's personal number and office number, and urging people to tie up these lines. That wasn't a particularly good or productive way to go about conflict resolution, IMO.
Another thing that was very frustrating to me in the media coverage early on was the very one-sided coverage of the family "activities". Not one media source ever even pointed out the incredible restraint exercised by the CHO authorities toward this family and their "supporters". This family organized an illegal demonstration/ rally on private property, interfered with access to the facility (security guards had to erect barriers pushing the crowd back from entrances), took over waiting rooms and sidewalks, and generally created chaos on the hospital grounds. That wasn't a particularly good, safe, or productive way to go about conflict resolution, IMO. The hospital was INCREDIBLY tolerant of that, when they probably should not have been, for the safety of their staff, patients, and other families, IMO.
A hospital and grounds is not public property, and there is no obligation to tolerate these kinds of demonstrations. The hospital could have chosen to involve police to manage the crowd, but chose not to. IMO, this is because they understood that involving police could have provoked a serious deterioration in the crowd behavior, potentially extending into the adjacent community.
Not ONE single pastor, or community leader, urged the crowds to move to another location. Not one pastor or religious figure welcomed and urged the demonstrators to come to their church properties off the hospital grounds to hold their rallies. The selfish tunnel vision of this entire group of demonstrators and community supporters was disturbing, and frustrating.
No one seemed to have the bigger picture of how these activities were impacting OTHER families from their own community, as well as staff caring for sick children. That was a complete failure by these "community leaders", IMO, who should have been attempting to guide and advise the family on a more productive course of conflict resolution. It's hard for me to generate any respect for the pastors who urged this family their disruptive efforts-- I view that as irresponsible to their whole community.
Let's also not forget NW complained publicly in media interviews that the "unusual" people who showed up at the hospital,
at her request, were bothering her, touching her, harassing her, burning incense, trying to get thru various security features inside the hospital, etc. And
still no one from the family asked the public to stay home and leave the hospital. Nor did any community leaders.
Yes, the public relations/ damage control atty retained by the hospital was a rather disagreeable man-- which was entirely on purpose, IMO.
The hospital should have taken the high ground, and just continued to express sorrow at the tragedy, but the emerging chaos specifically and intentionally
created by the family was becoming too much to ignore, IMO. Can you imagine the experiences of the families of other patients, and the staff coming to work? Other families in the ICU? The security issues the hospital had to deal with?
CHO admin had to "push back" and gain
some measure of control of the deteriorating situation, preferably without involving police to make arrests, riot control, etc. And being bound by confidentiality, they had no choice but to keep silent about the case, despite the badmouthing of the staff and hospital. Hiring the disagreeable mouthpiece atty deflected attention onto him, and off the staff, which was the intent all along, IMO. The atty intentionally held press conferences OFF the grounds of the hospital to get the crowd to move, and the media to move with them. I'd have to go look up his name, but he was not the "regular" hospital atty. He was hired specifically to manage this situation for the hospital. This was a terribly antagonistic situation-- a emotionally stricken family with a dead child, acting out, creating community chaos, and badmouthing a world class facility that has served that community at a very high level for decades. They had to do something drastic so they could get back to the business of taking care of sick children, and this vile atty was the entirely willing scapegoat, IMO. (The family atty has said some pretty vile things, also, IMO.)
We all know there will eventually be litigation of some kind filed, wrongful death, negligence, or something-- and IMO, that will become another media and public circus. But this time it will be on public grounds, at a court house. I feel somewhat better about that, at least!