It's so unbelievably horrible.
What I don't get, though, (and believe me, I'm not blaming the victim) is that she said she'd seen aggressive behavior from him in the past. Why, then, didn't she refuse to try to help? She couldn't have anticipated THIS, but if I was on a jury I'd have a hard time giving her a ton of punitive damages (and I'm talking Grisham-esque kabillionsandillions) because she volunteered to help corral an ape with known emotional issues.
Again, she didn't know she'd have her whole face torn off, but if I know my neighbor's chow is a biter and I go over there to help catch him, then I would readily admit I bear some of the responsibility for my injuries. I'm not saying she shouldn't get compensated, at all, but when she said that about his issues, it was a bit of an eye-opener.
And yes, I feel awful about saying this about someone who's had her eyes removed. I'm just trying to speak objectively without looking at that picture again. Shudder.