3doglady
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I would think of that as being a maintenance man. I know when I lived in an apartment that's what we called him. We would call after hours if there were any issues that couldn't wait until the office opened.
But if that was not his job title, did they actually have a maintenance guy/gal there? Is the title "maintenance man" & the title "resident contact" just a matter of semantics, they're the same thing?
I guess what I'm getting at, is there another person we haven't heard of yet that actually did the maintenance there (and had a master key)?
The dorm my son lived in had a resident contact. He wasn't really what I would call a maintenance man but kept an eye on things,let students in their room when they lost a key and reported problems. Didn't SM's mom call DD the maintenance man? Since management lived there also I assumed there wasn't an actual live in maintenance man but that is speculation on my part. Why go to the expense of having a resident contact and a maintenance man when management lives there? We also saw private company plumbers working on the apts not a maintenance man.