BeeBee said:
Ok, I have tried it alll!!! I have Road Runner and it started running slow. So, I started doing different things. I cleared cookies, I defraged, I bought Norton and did everything there was to do . I've tried so many things and nothing helps. It still runs slow. And now, on top of things, ever since I bought Norton, I have all these pop ups I never had before. It takes forever for my email to pop up for me. What can I do next? Anyone know??
Hiya, don't know how I missed this post...if you don't mind I'd like to add my :twocents:
Get (download) HiJack This V1.99.1 from here
http://thespykiller.co.uk/files/hijackthis_sfx.exe
double click the Download file and click unzip-- letting it extract to its default folder (just follow instructions and let it place it were it automatically wants to here C:\Program FIles\HiJackThis)
Go to Start, My computer, click on your C drive, then click on Program files, then find the folder called HiJack This, in that folder is a dyamite looking icon, double click that and choose "do system scan and save file"....a file with open in notepad.
Choose Edit, then select all, then copy......go to
www.techsupportguy.org ...register so you can post, it's free, go to the forum called SECURITY....start a thread and name it "Please hijack this log"....
let them know a quick summary of the problems you are having with computer, running slow, you recently installed Norton, yada yada. Then paste your log from Hijack This there.
Also, be sure to let them know your computer experience......if you are beginner they will give more thorough instructions, if you know your way around the hard drive they will talk more techie to ya. So, if you need step by steps, just say "I am not experienced in computers, please be easy on me, or something"
I used to do all this for people but I got to bogged down and these people are great so now I send everyone there.....you will be amazed at what they find and fix and how much better your computer will run.
Let me know if you need any help and let me know if you decide follow through on the above and how it all turns out