'Nobody could help us' - Shock and anger in Israel's Ashkelon
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"In the morning, the rocket fire started. Everyone got scared and started running towards the road to drive home. As we got on the road, the gunfire began. It was really shocking. People were murdered, there were car accidents," the man says.
"I called the police. Nobody could help us. For an hour and a half, we sat inside a battle, helpless. Eventually I got into the car with some people. I'm a medic so I tried to evacuate two wounded. As I reached a junction I saw people in army fatigues - but they weren't military - they started firing at me."
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Many Israelis I meet are shocked at how their powerful security forces were overwhelmed by the scale and complexity of the Hamas operation. Now there are complaints of a lack of help from the authorities.
One tearful couple are making their own inquiries going from hospital to hospital. They do not know if their missing son is injured, dead or among the dozens of hostages who have been snatched by armed fighters and taken back to Gaza.
A distraught mother, Rachel Ezra confronts an MP who is visiting the hospital. "I want you to help me find my boy, Oz and his girlfriend Naomi - they're aged 24 and 23," she shouts. "I don't know what to say!"
She calls for the toughest military action against Gaza in retaliation for what has happened, and she is not the only one.
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Overhead, there are regular booms as Israel's Iron Dome missile defence system intercepts rockets which have been fired by Palestinian militants.
It has protected residents through many previous rounds of fighting with Hamas. But right now, nobody in Ashkelon feels very safe.
Many people are shocked at how their powerful security forces were overwhelmed by Hamas.
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