Oh bless, I remember those days all too well (after DS started day care around 10 months). The nights of screaming because his wee ears hurt so much and I had to wait for the drops or meds to work. I just sat there rocking and singing to him (boy, it feels like yesterday although he's now 14 years old). I hate to say it, but those comforting moments were some of my most precious memories. He would hold onto me so tight! Nowadays - not so much!!
Why didn't she just pick up this precious child and hold and cuddle him. Give him the love and reassurance he needed (or merely a diaper change, or perhaps some food). You'll never get those moments back with your little ones.
I grieve for tyler today -- poor lad, all he wanted was some love.
MOO
Mel