FullDisclosure
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I just had a LIGHT BULB moment!
We keep pointing out that DY waited days to follow the instructions he got on the phone from the AT&T rep. Think about this:
1. JY has no notes naming the AT&T rep.
2. JY has no notes on the procedure he followed that he got from the unnamed AT&T rep.
3. In his testimony, Levitan said that AT&T always provides written instructions (fax or email) for said procedure. According to Levitan, they never provide the instructions by phone.
Draw your own conclusions.
We keep pointing out that DY waited days to follow the instructions he got on the phone from the AT&T rep. Think about this:
1. JY has no notes naming the AT&T rep.
2. JY has no notes on the procedure he followed that he got from the unnamed AT&T rep.
3. In his testimony, Levitan said that AT&T always provides written instructions (fax or email) for said procedure. According to Levitan, they never provide the instructions by phone.
Draw your own conclusions.