I don't think she had a problem setting it on the afternoon of the 28th--I think that's the one where MS told her not to bother.
I thought I had read previously that she attempted to set the alarm that afternoon, but could not get it to set properly. That is why she called MS, who then told her not to worry about setting the alarm because TS was due back that night? That is why I was wondering why there was no record of that issue on the system, like the prior issue reported on the first 0014 alarm record. What made that event recorded on the first 0014 record different?