Not to stray OT but to add to the subject of tipping, I've been getting tripped up with tipping delivery drivers.
Most often I use an app or online service to order food which means paying for the order up front. I've noticed that there are times when the food or delivery service is not exactly timely or correct but by then it's too late! They already have the money!
Could it be the amount I've tipped is the reason why my order is sometimes not 100% as it should be? Not asking anyone in particular, just thinking out loud here and wondering what the appropriate % is for a delivery driver from say, Skip or DD?
Lastly, does anyone else feel more inclined to give a bigger tip to their local places as opposed to "big box delivery services"? Personally I feel more obliged knowing these people are "local" (regardless if the food is suspiciously commercial iykwim). Just curious!
I have only used food delivery a few times, I think three times in the past five or six years. Two out of three experiences weren’t good. I usually only order delivery when the restaurant delivers their own food.
I don’t like that you pay and tip ahead of time with Door Dash, Uber Eats, etc.
The last time I ordered a few months ago I used Uber Eats, paid and tipped on the app. The food was delivered late and part of my order was missing. I contacted Uber Eats for a refund of the food we didn’t receive and was told they do not give refunds. They said I could leave a negative review for the restaurant if I wasn’t satisfied. It wasn’t the fault of the restaurant, and of course I didn’t leave a negative review for the restaurant.
How can Uber Eats have a “no refund” policy when you pay ahead of time and don’t receive food that you paid for?
Another reason I don’t like food delivery services is they charge the restaurants 30% of the food price for the service. Food delivery services get paid by the customer AND the restaurant.
Some of the local restaurants I have visited have signs posted saying they don’t participate in food delivery services.
Finally, since I travel for work I usually consult Yelp reviews to find restaurants. So many times a good restaurant will have their rating go down because people are really reviewing the delivery service issues and not the restaurant. They will give a one star review like, “Ordered Door Dash and delivery was an hour late and our food was cold.”
Many time I have been in a restaurant and a delivery driver picks up several orders for different addresses at the same time, you know that someone is going to get cold food because they won’t be able to deliver them all first.
About a year ago I listened to a business podcast that was all about food delivery services. It was very bad about what happens to restaurants, especially mom and pop places. One example is that the food delivery services get restaurant owners to sign contracts to pay for online or app ordering, and it is especially difficult for small restaurant owners who might speak English as a second language.