OH - Kyle Plush, 16, dies after being crushed by minivan seat & two 911 calls, Cincinnati, Apr 2018

Alleykins thank you for explaining this possible scenario.

Why would a 911 dispatcher pretend not to be able to hear a caller? It makes no sense to me.

It appears that the person who took the call had already said that she was overworked and had problems at work.
Believe it when I say that customer service people and nine-one-one people pretend that they don't hear you to make you get off the call because they don't want to deal with it or they think it is a false Call Etc..

Imho
 
It appears that the person who took the call had already said that she was overworked and had problems at work.
Believe it when I say that customer service people and nine-one-one people pretend that they don't hear you to make you get off the call because they don't want to deal with it or they think it is a false Call Etc..

Imho

Being overworked and overtired is no excuse. Unacceptable. She's just trying to cover her 🤬🤬🤬.
 
Police union rep: Politics ruling over 'reasonableness' in Plush investigation

"Sgt. Dan Hils has turned to social media to help get his message out. His Facebook post criticizes council, saying the governing body is taking advantage of the Plush family.

The full post from Hils can be read below:

.. The Plush family is now partially directing a multi layered and complex investigation of the police department’s operations and the response to Kyle’s call to 911.

The politically incorrect truth is that there is no “bad guy” and no great coverup. Kyle died in the most unlikely of accidents imaginable. Kyle’s 911 call for help failed for a multitude of reasons, but without anyone’s abandonment of duty or service to the public. For example, the police officers believed they were responding for a non-emergent situation involving a woman with malfunctioning car locks. Their response was consistent and legitimate for the information they were given. The misinformation from the call center was also created without anyone’s willful neglect....

Much more at link
 
Kyle Plush's family seeks 'state of the art Emergency Response Process'

7:43 PM, Jun 13, 2018

Kyle Plush's family responded to the latest hearing into his death Wednesday by thanking the efforts of city

""We are also encouraged that the City Council requested and hired two private firms to investigate the events and actions on April 10th.

"These actions make us hopeful that our personal tragedy will result in a State of the Art Emergency Response Process that will make all families in our community safer and can be used as a best practice model for communities across the nation.".

Acting City Manager Patrick Duhaney announced Monday that two firms will lead an independent investigation into the how police and the city's 911 Center failed Plush, tackling different aspects of what went wrong:

21st Century Policing will focus on the police department's response, policies and procedures;
Mission Critical Partners will focus on the 911 center -- both the specific problems the day Plush died, and broader issues there.

The police department's own internal investigation largely exonerated the 911 operators, dispatchers and officers of wrongdoing, only faulting the officers for a violation of body camera policy. Elected officials were less certain, calling the internal investigation "incomplete."

On Tuesday, the Hamilton County Prosecutor subpoenaed the city for its outside review into Plush's death, a move that could keep the process and report secret over the next several months.

Prosecutor Joe Deters is conducting his own investigation into Plush's death. He said he doesn't want information from the city's outside review to interfere with anyone's testimony, in case he decides to take a case to a grand jury.
 
I think this was just a perfect storm of events leading to a tragic accident. And trust me I have dealt with Cincinnati 911 and LE more times than anyone should.

Between
The 911 dispatcher “not hearing him”
The 911 dispatchers not staying on the phone with him until help arrived
The LE not fully investigating the van/reason for call.
The seat malfunction in the van

We all want someone to blame but I just don’t think there is anyone.

And I was freaking flaming angry that kid was able to call 911 TWICE (two times people) and not get the help he needed when those minutes obviously mattered because HE WAS ABLE TO CALL TWICE.

Ok. Anyway.

All we can do is learn from it.
 
Smart 911 wouldn’t have helped him.

This is not a solution. Stop drinking the kool aid people. My city is dumb. I hate living here.
 
Smart 911 wouldn’t have helped him.

This is not a solution. Stop drinking the kool aid people. My city is dumb. I hate living here.

It would have given the first call Operator more information, such as his age and that he was a male And his name. And his home address, and emergency contact people and their phone numbers.. And also if they had input the type of car and the license plate, they would know which car to look for from the first call. The police said that they thought it was a woman who was stuck in a car.

. That information can be put it into that system for First Responders to have when a call comes in from a cell phone. I know this because I have that service where I live. And I have had this service for about 3 years.
 
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I just want people to remember.
 

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