Last I will say on the matter but it’s her tone, the snapping at the callers, not asking any information such as “are there any children in the house”, or any important information at all.
emergency dispatchers are trained to do more than simply take a call, and many listeners are correct that the tone and questioning in that audio feel lacking.
“Emergency call-takers (often called 911 dispatchers) are typically trained to:
- Establish scene safety (who is injured, whether a suspect is present, weapons involved)
- Ask life-saving questions (any children present, anyone hiding, anyone bleeding)
- Give pre-arrival instructions (CPR, bleeding control, staying safe)
- Maintain a calm, controlled, neutral tone
- Gather critical information quickly without shutting the caller down
Questions like
“Are there any children in the house?” or
“Is anyone else inside?” are
standard protocol in violent-crime calls.”