This doesn’t strike me as odd. He’s anticipating a question and answering it, to speed up the call. I think it’s an important detail that it was the owner who called the police from vacation. Rings true to me that the owner would be the first one to make that call and to make it promptly.
And sending an employee out to check makes more sense when you consider those employees can’t see any patients until he arrives. They weren’t “understaffed”, because they had no need for staff beyond a receptionist until he arrived.
I also understand their point about them getting especially concerned when they couldn’t reach his wife. One person can oversleep, but the likelihood of a husband, wife, and two children oversleeping, combined with neither spouse having their phone set to receive calls from the office is low. Carbon monoxide may very well have been their worry, no one jumped to the conclusion that they must have been victims of a crime.
I think the point being made is that a family emergency wouldn’t be enough to stop a dentist from calling the office, asking someone to call the office, or at least answering their phone. Heck, when that judge in Orange County shot and killed his wife, the first thing he did was call his clerk to let his chambers know he wouldn’t be in the next morning.
We actually had this happen at my office. Our receptionist had passed away at her home. I recall receiving the email about her death early-to-mid afternoon that day. In hearing accounts later, the other staff were concerned because it was out of character for her, but they wanted to cover for her so she wouldn’t get in trouble for being late. So they tried reaching her and meanwhile covered the reception desk for a while before sounding any alarm. I’m not sure all the details of what happened over the next few hours, but ultimately my understanding is they were able to get in touch with someone she was close to.
So in that case, you had greater delay because 1) the staff intentionally delayed alerting management thinking they were protecting her, which isn’t an option in a dental office setting with patients waiting; 2) business could continue on as usual without her; and 3) she didn’t have a spouse with 2 young kids who was also unreachable. And even still, they had taken the steps necessary to get someone into her home within a few hours of her being late.