My take on her comment/point was that government employees aren't the only sector of employees who have other priorities while on the job.
No government child protection agency was involved in the Justin Harris case, afaik, and airline pilots not paying attention is far afield from this topic.
Texas CPS is the agency that took four reports about Colton. They are the agency that failed to follow-up. The police located the mother within hours of taking a report. Accountability should be with the agency that failed to follow-up.