This part is worth watching again: 10:58 to 11:20.
11:20-11:26 is particularly interesting where he laughs when being asked about when he saw her last, and then has to stop. He's laughing and said he's distracted.
11:40 he laughs when he says "that's the last time I spoke to..." and laughs again, because he doesn't know what to call her.
Then he says he can't keep talking because "I can't be professional.. I'll have to call you back. You're making me nervous. I just wanna be natural." You can tell he's afraid of being stumped up with his story.
When the person on the phone asks "What do you want to say to Heidi? He doesn't say "I love you" or "We love you"... when asked what he would say to her (tho he says it at the very end); he gets distracted and asks others to get in contact with him.
"Drop her off on my doorstep" - bizarre
"Any support - any old friends - share, post, like..."