AMEN. As far as the FBI goes, my understanding is that they can or will agree to be involved only if there are certain circumstances, i.e., a crime crosses state lines, etc. Usually more assistance can be found at the state level (California Bureau of Investigation): an investigator can be assigned, their lab can be utilized. I wonder if this has happened in Susan's case? Just speaking from how things worked for us in Kansas. We were reminded often of the backlog of any type of lab work and that we had to be very patient waiting on results, although sometimes unfortunately, there were no results. I still think, my opinion only, that possibly whatever video LE has may not be of very good quality. Wasn't it mentioned that it was 'being enhanced'? However, being told they 'may never get it' may mean it's so far down on the FBI's backlog/case priority that it may never be processed. I wonder, IF this is the case, if the family could have the enhancement done themselves, through an independent expert, at their own expense? A copy could be made so the original footage is maintained, chain of custody is maintained, but maybe some very valuable info could be uncovered. And, as there is possibly so much more that we don't know, I could be completely wrong. I would 'go for broke', so to speak in desperation to light a fire under somebody, to get LE to speak out for Susan.
Congratulations on your precious new child Kjac and family. You have my continued prayers for answers. God Bless.
(not even kidding. So many talented/intelligent/DEDICATED members here)
It'd be great if they could add that photo to the FB site too. Maybe someone will recognize her, or the place, or even the dog. 
