http://www.naplesnews.com/news/crim...-trying-to-get-their-medical-records_77008870
Thought we had a thread for the practice but don't see it now so posting this here.
The death of Bonita Springs doctor Teresa Sievers has left some patients struggling to obtain their own medical records.
Lenka Spiska, a medical intuologist who used to work with Sievers in the doctor’s Estero medical practice, said this week that she’s been contacted by patients trying to figure out what’s going on.
“Patients have been reaching out saying, ‘How can I get my records?’” Spiska said.
Peg Phillips had been going to Dr. Sievers for more than three years before Sievers’ death in late June.
“There’s no way I’ll ever be able to replace her,” Phillips said. “She was a medical doctor, an MD, but her goal was for me to be whole, and that meant physically, spiritually, emotionally, financially. It’s going to actually take me three doctors to replace Dr. Sievers.”
After the doctor was killed, Phillips said she received an email from Sievers’ husband, Mark, who was the office manager. The email instructed her to call his cellphone or email back a form giving him permission to forward medical records to another physician.
Phillips said she emailed back the form and never heard back. When she showed up for an appointment with another doctor six weeks later, the records still hadn’t been sent over.
Because Dr. Sievers sent her home with paperwork recapping their appointments after each visit, Phillips said she was able to patch together records on her own. She was able to persuade a lab that had done recent blood work for her and sent the results to Dr. Sievers office to send them to her new doctor.
“The labs have been very empathetic,” she said. “I called them directly and just told them my doctor’s been murdered.”
Dr. Sievers’ website lists two phone numbers for patients to contact. The main phone line rings through to an answering machine, asking patients to leave a message. A man who answered the phone on the listed after-hours line said it was a wrong number and that he didn’t know anything about Dr. Sievers’ practice.
Spiska said she left Dr. Sievers’ practice a few weeks after her death after waiting to see if a new doctor would come in. At that point, none of the other staff was still working there, she said. Although her name is still on the answering machine, Spiska said she is no longer associated with the practice and now works out of Joyful Yoga in Bonita Springs.
Because she is not a medical doctor, Spiska said she never had access to patient records and hasn’t been able to help resolve anything for patients who are still having a hard time obtaining them.
Patients who are having trouble obtaining their records can file a complaint with the Florida Department of Health. Under state law, the department cannot confirm or deny the existence of any such complaints until 10 days after probable cause is found. A spokesman said there was nothing to confirm as of Wednesday.
Both Spiska and Phillips said they want people to remember the doctor for her thorough and caring manner with her patients.
“We miss her dearly but she had a very powerful message of taking charge of your health and demanding more from your doctors,” Spiska said. “She was like a doctor from 200 years ago that knew your grandparents and your children. Doctors became a part of the family, and that’s kind of how she was.”
Phillips said she will miss her visits with Dr. Sievers, which sometimes lasted up to an hour.
“Dr. Sievers knew everything about me. She truly, truly cared about the patient,” Phillips said. “She taught me so much, and my life is so serene today because of what I learned from her.”