sumbunny
New Member
- Joined
- Dec 22, 2008
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Here's another little wrinkle that might help us think of things (slightly OT but in the realm of ZG).
On the guest card that HG fills out for the real ZG, it lists "prompt" questions for the rental agent to ask to make the profile uniform.
The last question on the form before the rental agent fills out the name of the contact is "All I need now is your photo ID. Thank you [Customer Name]. Please excuse me while I put your ID in a secure locaton.
[Customer Name], thank you for waiting so patiently. Are you ready to take a look?
Now, I'm not sure if this was actually protocol or not, or even if it was followed by all rental agents, but this suggests to me that a photo ID of the prospective tenant was procured and placed in the office perhaps? Some place in which you might need to thank the prospect for waiting patiently.
If this actually was SOP at Sawgrass, then Ms. Gonzalez and her DL might have been parted for some time while she went to view the apt. I know car dealerships do this, and often xerox the license and run credit checks while prospects are taking their test drives. (Hence the vulnerability of identity theft in both locations). Well, it gives a new logistics angle if nothing else.
The thing is ZG22 was stopped earlier then June 17th for a traffic violation