Mahouston69
Digital Imaging Specialist
Date of loss stated on the claim filed was 5/31. We have what's called a 48 hr theft waiver policy with his particular carrier. It's basically a service we offer where we waive the first 48 hours of rental from the day the car was stolen (not the day you decide to rent the car). He got in the car on 5/31 and charges were started on 6/2 ( calendar day billing ).
Unless he lied ( possible ), he says the truck was stolen on 5/31.
Does the record show if he was picked up by the company before renting? If so, does it say where?
If not, does the Spring, Tx rental company have survellience video of that day still or at all, to see if someone else drove him there, like a friend or cab?