Marantz4250b
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She did not pay for the stay at all. That's one of the most important details of the case.
She did. She paid when she checked in. There was no card left on file though and she'd ordered room service and had been using the mini-bar which is why they were messaging her to come to reception to leave a card.
I don't know how common it would be in 1995 that you could check-in without a card but it's a total no-no today. In fact, I've just had that very problem this afternoon; I booked a room last week on booking.com for a friend who was travelling down from Scotland. When she tried to check-in I got a message from her saying The room isn't paid for. My reply was, yes it is as I put it on my card. Turns out it wasn't and that you had to pay at the property. They wouldn't even take my card over the phone for payment and wanted the physical card to swipe. This despite the fact that I checked the "I'm booking or someone else" box on the website and provided my card details.
Perhaps things were different back then and in a different country but this was a very high-class establishment and would have been run by the book. This is why I still think that she was allowed to check-in without ID or leaving a card. She didn't simply slide through cracks.