whiterhino
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- Jun 13, 2012
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I'm assuming the order was made in person, not via app or online. If it were as clear cut as ordering online and the customer dismissed the nutrition facts which are provided when ordering the drink, I don't think we'd be here talking about it. Jmo.@iluvmua Thanks for your post pointing this out.
Yes, right there: "Strawberry Lemon Mint - With Guarana & Caffeine" like it's part of bevy name. Same for both other flavors.
Next click shows:
- "CONTAINS CAFFEINE" caption for bevy pic.
- "Nutrition & Allergens" w 259 mg caffeine, reg. size (default = 20 oz).
Seems that would have provided sufficient info to user.
My thoughts & posts have zigged and zagged about sufficiency/insufficiency of Panera's disclosure.
Now seeing more disclosure on more of this wayback link, I'm zigging in the direction of (not yet final) of sufficient disclosure, that is, IF order was placed online.
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(BTW, FWIW previously I clicked the green call-to-action "Add" button like trying to order, and got nowhere. Clicking on pic of bevy in glass itself took me to new page w bigger pic of glass, and an even bigger "CONTAINS CAFFEINE" caption. This page shows "Nutrition & Allergens" and gives the caffeine count. Regular size (default = 20 oz), 259 mg.
From that page or point, user can click on the green call-to-action "Start an order" button. Next page continues w request to sign in to MyPanera, or sign in on Facebook, or as a guest. I tried to continue as guest, went nowhere.
Did the customer dispense their own drink and was there adequate signage? The yellow disclaimer is not IMO sufficient as it doesn't say how much caffeine per serving size. Again JMO but that's too much caffeine for one regular serving!