I know this is late honestly with all that money they couldve sent the packaging in nice condolence style - mayb pack in white pretty boxes and packaged with care and thought. Smh
As harsh as it sounds:
They were not dropping off a gift:
I worked both as an RN, and interior designer for the wealthy:
Generally the nursing assistants pack up clothing for family when someone passes away and family pick them up, or they get donated... in plastic bags...
The house staff, even in mansions, pack up the clothes, many owners let the staff keep what they want, and have the rest dropped off for donation... again in plastic bags...
When my late husband, and years later 26 year old son, died I placed their belongings into plastic bags and donated them as well...
Plastic bags are clean, contour to spaces, and are easy to transfer...
I have never heard of delivering boxes packed unless sending via UPS...
Find this to be an unusual request...
Doubt boyfriend, or his family, had anything to do with this packing; probably they were in shock too! IMO