I think it was written by a lawyer and the name was wrong on purpose. There is no excuse to have the name wrong . I think they are saying they did not serve Heather Graham. Like I said earlier, I would boycott the place.
I respect your opinion 100%. I regularly get paid to write, edit, proofread, translate press releases, & stand by my original comment. While I've never done so in this kind of situation, I have, on more than one occasion. wanted to crawl under my desk & DIE with embarrassment & shame at missing such an awful error before hitting "send". JMO.