Revealed: Why a British Airways flight to Germany accidentally landed in Scotland
For this flight, BA contracted WDL Aviation, a small German airline that does a fair amount of flying for British Airways’ London City base.
British Airways will have specified to its sub-contractor, WDL, the pattern of flying for the day. Looking back over the past week, that plane has flown almost exclusively between London City and Germany – mostly Dusseldorf but also Frankfurt.
That’s a logical assignment because, while some passengers may be mildly miffed to find themselves on a non-BA plane, at least the crew was German-speaking.
But BA, as the customer, can deploy the plane wherever it wishes, and on Sunday 24 March, the day before, it flew Dusseldorf-London City-Edinburgh-London City-Dusseldorf.
It is reasonable to conclude that someone picked up or emailed the wrong day’s flying programme, and the mistake wasn’t noticed.
Has anyone offered to help BA avoid the same problem again?
Yes.
Ryanair is helpfully sending a copy of Geography for Dummies to British Airways.
Will passengers get any compensation?
Yes. Everyone on the original flight, as well as those on the remaining London City-Dusseldorf-London City flights (at least three more of them, delayed by up to five hours because of the problem) is entitled to €250 (£215) in compensation.