Ok, my take is the older daughter & BF were standing there on the other phone talking with IF while Crystal was on the phone with 911.
The other 911 operator we hear in the background at the beginning of the call was while Crystal's 911 call was being transferred. No idea who may be calling from same street, but it was before CW was on the call with the other operator.
911: (Another voice says call is transferring)
911: Hi, 911. How can I help you?
CW: My children are at home alone and a man just ran out of MY house. My older son was in the bathroom and my daughter started screaming. When he came out there was a man inside the house. I need an officer there.
911: Where is your house? The man is gone though?
CW: They said he ran out but they are really scared.
911: Ok, How old are your kids?
CW: 12 and 9
911: So actually you had a break in.
CW: Yeah
911: Did they see the man?
CW: They did see him, yes. My daughter is freaking out right now. My daughter's BF is on the phone with them right now. They said thy are ok, but I need ....
911: We'll get someone out there and I'm going go ahead and call the house. Ok?
CW: To daughter's BF?? Get off the cops are going to call.
(Not exact transcript)