From the World Health Organization
COVID-19 Strategic Preparedness and Response Plan—Draft as of 12 February 2020
Operational Planning Guidelines to Support Country Preparedness and Response
Pillar 2: Risk communication and community engagement
It is critical to communicate to the public what is known about COVID-19, what is unknown, what
is being done, and actions to be taken on a regular basis. Preparedness and response activities should
be conducted in a participatory, community-based way
that are informed and continually optimized according to community feedback to detect and respond to concerns, rumours and misinformation. Changes in preparedness and response interventions should be announced and explained ahead of time, and be developed based on community perspectives. Responsive, empathic,
transparent and consistent messaging in local languages
through trusted channels of communication, using community-based networks and key influencers and building capacity of local entities, is
essential to establish authority and trust.
Much more worthwhile guidance at the link.
https://www.who.int/docs/default-so...19-sprp-unct-guidelines.pdf?sfvrsn=81ff43d8_4
While the U.S. government has held press conferences almost daily about COVID-19 (for which I am grateful), I’m not sure the message is being conveyed in the ideal way WHO lays out here, especially in regard to the bolded areas. Concerns, rumors and misinformation are not addressed. Messaging is not transparent and consistent through trusted channels. I don’t think most people watch the pressers, so how else is information conveyed? It’s not consistent or trusted. How can that be improved? If I weren’t here on this thread I would be lost!