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Since we are on the topic of slow cookers, several weeks ago I was cooking down cherry tomatoes from my garden to make pasta sauce and the bottom of the crock cracked. All the way through.
I have been using slow cookers ever since I was a teenager and can’t even think how many I have had over the years. But I’ve never had one crack.
This particular slow cooker was only a couple years old. I emailed customer service and they responded right away, asking me to send pictures of the inside and outside of the crock, a picture of the plug, a picture of the serial number, a picture of the manufacture date, and a picture of the case ID number written on a piece of paper and placed next to the slow cooker.
I sent all the pictures, and again they responded immediately. But this time they said some of my pictures were blurry and could I please retake them. They did not look blurry to me, but I did retake the pictures and send them again. Since then, I have not heard a word back from them, I emailed them again last week with the case ID number and still didn’t hear anything from them.
I have been using slow cookers ever since I was a teenager and can’t even think how many I have had over the years. But I’ve never had one crack.
This particular slow cooker was only a couple years old. I emailed customer service and they responded right away, asking me to send pictures of the inside and outside of the crock, a picture of the plug, a picture of the serial number, a picture of the manufacture date, and a picture of the case ID number written on a piece of paper and placed next to the slow cooker.
I sent all the pictures, and again they responded immediately. But this time they said some of my pictures were blurry and could I please retake them. They did not look blurry to me, but I did retake the pictures and send them again. Since then, I have not heard a word back from them, I emailed them again last week with the case ID number and still didn’t hear anything from them.