Man Dragged off United Airlines/Flight Overbooked, April 2017

[LaneGirl]

The other two officers have been placed on leave...

http://www.cnn.com/2017/04/12/travel/united-passenger-pulled-off-flight/

 

[Jax49]

https://www.usatoday.com/story/trav...-fares-all-flight-3411-passengers/100384450/#

All passengers of that flight getting refunds.

Wonder how many of those passengers will be suing. I'd be talking to a lawyer...moo

 

[FelicityLemon]

What is now really pissing me off is how they are now exposing his past records. (medical?)

Does this mean they will now expose the crew's and employees past records for everyone to see?
How dare them, so inconsiderate. Hasn't United already done enough to this guy?

MOO

That actually doesn't bother me since the continued reference to him as a 'doctor' instead of 'passenger' (seems to me) trying to imply he's more important than someone who is not a doctor. A passenger is a passenger is a passenger. He's the one who brought up that he was a doctor; he thought it made him more important than other passengers on the plane.

Would people be just outraged if the information discovered and published about him was favorable? I doubt there'd be the same uproar if it turned out he was a selfless, generous humanitarian.

The exposure of his previous bad behavior that includes distasteful as well as felonious activities helps temper any self-importance.

This may go to court if not settled, and if so, more unflattering information is likely to come out whether it's flattering or not.

 

[FelicityLemon]

I would recommend that they refrain from bashing his head against the arm rest and remove him from the aircraft in a safe manner like they practiced in their training.

Did they bash his head on the arm rest intentionally? Not trying to be provocative, just asking. I haven't read or seen all accounts.

 

[LaneGirl]

That actually doesn't bother me since the continued reference to him as a 'doctor' instead of 'passenger' (seems to me) trying to imply he's more important than someone who is not a doctor. A passenger is a passenger is a passenger. He's the one who brought up that he was a doctor; he thought it made him more important than other passengers on the plane.

Would people be just outraged if the information discovered and published about him was favorable? I doubt there'd be the same uproar if it turned out he was a selfless, generous humanitarian.

The exposure of his previous bad behavior that includes distasteful as well as felonious activities helps temper any self-importance.

This may go to court if not settled, and if so, more unflattering information is likely to come out whether it's flattering or not.

After the CEO coming out and taking all the blame pretty much no way this is going to court I'm thinking. They will settle.

 

[LaneGirl]

Did they bash his head on the arm rest intentionally? Not trying to be provocative, just asking. I haven't read or seen all accounts.

It appeared accidental. They were yanking him out of the seat, he was holding on to the seat and when his hands gave way he flew into the armrest of the seat across the isle.

 

[musicaljoke]

I'm sure the CEO didn't say that his crew lacked common sense. In fact he said they have an "incredible amount of common sense".

Heh! He said both!


However, in a statement on Tuesday, Munoz changed his tune, declaring that the company would “do better.”

“My initial words fell short of truly expressing the shame,” he told ABC News.

Now, Munoz said he is shouldering the blame for his employees’ apparent lack of “common sense.”

“They all have an incredible amount of common sense and this issue could have been solved by that,” he said. “This is on me; I have to fix that, and I think that’s something we can do."

http://people.com/human-interest/united-ceo-ashamed-man-dragged-plane-never-happen/

 

[FelicityLemon]

I'm sure he was told that if he didn't get off he would be removed forceably. So did he think they were kidding? If I was told to get off, I'd be out of there faster than cats going through an open window in a tuna market.

Agreed! I also often wonder where does common sense, logic, self-preservation and personal responsibility come in? Jeezopeez! Common sense and logic as in don't mess with someone who can do you harm whether it be a bouncer to throw you out, a law enforcement officer who can arrest you or the person who serves or makes your food. Seriously. Don't poke the bear and then cry victim.

He sounded belligerent before he was touched.

I am in no way condoning how it was handled, but he has to take some responsibility. He could have (and still be righteously po'd) left under his own power with dignity and any tiny sympathy for him just 'flew' out the window.

Because oh, what perfect timing! ::::


"You can drag me down, I'm not going" It's on the news NOW - Video with sound HIS VOICE. HIS responsibility.

Be careful what you wish for.

 

[CARIIS]

[h=1]United Airlines isn't the airline most likely to boot you[/h]

https://www.usatoday.com/story/trav...-even-airline-most-likely-boot-you/100342202/

 

[musicaljoke]

What is now really pissing me off is how they are now exposing his past records. (medical?)

Does this mean they will now expose the crew's and employees past records for everyone to see?
How dare them, so inconsiderate. Hasn't United already done enough to this guy?

MOO

Agreed. His past is exposed all over the entire planet Earth. I wonder if the settlement will be done in secret.

Doesn't United Airlines have a spokesperson? The CEO seems rather like an officious blackard to me.

 

[CARIIS]

Yep it worked. In the event that "no takers" for the $800.00 travel credit voucher with the remaining passengers I still had in line to board I would have done a few things. First, since I still have approx 20 people still yet to board I would have called a supervisor to come down and help "up" the voucher amount to what they are authorized to offer. If none of the remaining passengers waiting to board accepted that new offer, obviously next step would be to go onboard and offer that same amount to those customers already onboard who were unaware at the time of boarding that the flight was overbooked.
Working an overbooked flight takes skill and alot of sweat.
In my 32 yrs as a gate agent, I've never had to resort to pull a customer off of an aircraft due to an overbooked flight or a weight restricted flight.

Again, I'd be curious to know when the crew was added to the flight.



Sent from my SCH-I605 using Tapatalk

What I don't get is if ya have to give five -- ten whatever flight segments - the qualifier would be seats available so there is nothing to lose for the carrier................

 

[musicaljoke]

Agreed! I also often wonder where does common sense, logic, self-preservation and personal responsibility come in? Jeezopeez! Common sense and logic as in don't mess with someone who can do you harm whether it be a bouncer to throw you out, a law enforcement officer who can arrest you or the person who serves or makes your food. Seriously. Don't poke the bear and then cry victim.

He sounded belligerent before he was touched.

I am in no way condoning how it was handled, but he has to take some responsibility. He could have (and still be righteously po'd) left under his own power with dignity and any tiny sympathy for him just 'flew' out the window.

Because oh, what perfect timing! ::::


"You can drag me down, I'm not going" It's on the news NOW - Video with sound HIS VOICE. HIS responsibility.

Be careful what you wish for.

Except that he, and all passengers who are seated after purchasing a ticket, had a legal right to be there and the airline had no legal right to manhandle him off the plane.

 

[drjones]

That actually doesn't bother me since the continued reference to him as a 'doctor' instead of 'passenger' (seems to me) trying to imply he's more important than someone who is not a doctor. A passenger is a passenger is a passenger. He's the one who brought up that he was a doctor; he thought it made him more important than other passengers on the plane.

Would people be just outraged if the information discovered and published about him was favorable? I doubt there'd be the same uproar if it turned out he was a selfless, generous humanitarian.

The exposure of his previous bad behavior that includes distasteful as well as felonious activities helps temper any self-importance.

This may go to court if not settled, and if so, more unflattering information is likely to come out whether it's flattering or not.

That is your assumption that he mentioned he was a doctor because he "thought it made him more important that other passengers".

Regardless, whether or not you have any sympathy for this guy has no bearing on whether or not what happened was legally defensible or morally correct.

I probably would have done the same thing he did up to the point where they were clearly about to put their hands on me, then I would have agreed to leave.

It is interesting to read how some people interpret his behavior and the conclusions they draw, I have to wonder if people would feel the same way if it was an old woman the same age as him.

 

[drjones]

Agreed! I also often wonder where does common sense, logic, self-preservation and personal responsibility come in? Jeezopeez! Common sense and logic as in don't mess with someone who can do you harm whether it be a bouncer to throw you out, a law enforcement officer who can arrest you or the person who serves or makes your food. Seriously. Don't poke the bear and then cry victim.

He sounded belligerent before he was touched.

I am in no way condoning how it was handled, but he has to take some responsibility. He could have (and still be righteously po'd) left under his own power with dignity and any tiny sympathy for him just 'flew' out the window.

Because oh, what perfect timing! ::::


"You can drag me down, I'm not going" It's on the news NOW - Video with sound HIS VOICE. HIS responsibility.

Be careful what you wish for.

and this is important why? he also said "just kill me" after he reboarded - would this be justification for them actually then killing him?.

 

[FelicityLemon]

Going back to being logical, I've always wanted to know a rational explanation as to why do airlines overbook?

Don't we have to pay for our tickets whether we show up or not? What's the problem with a paid-for empty seat?

 

[CARIIS]

As a gate agent myself, I've had crew members booked onto my flight after boarding had already begun. Prior to boarding I was booked to capacity. Mid point during the boarding process my computer alerted me that I was now in an overbooked situation. Low and behold, I looked up and saw 2 pilots/2 flight attendants approaching the gate podium. These crew members are considered "must-ride". Typically they are crew being sent to another city to work another flight that is missing a crew due to several reasons ( faa mandated crew rest, flight diversions, mechanicals, cancellations). Since I was still mid way through boarding, I was able to solicit for 4 volunteers. My point is...must ride crew members can be added to a flight even during the boarding process. I'd be curious to know at what point this crew was added to the United flight.

Sent from my SCH-I605 using Tapatalk

What % of your fkights are overbooked?

by how much

how often does it work out fine?

I am confident you have sone funny tales willing to share!!

 

[LaneGirl]

Going back to being logical, I've always wanted to know a rational explanation as to why do airlines overbook?

Don't we have to pay for our tickets whether we show up or not? What's the problem with a paid-for empty seat?

They overbook in markets with a higher "no show" rate, some tickets are refundable. But if they can get 2 fares for 1 seat their pretty happy I'm sure.

Just to be clear though this flight was not overbooked. It was full and then a crew of 4 came last minute saying they had to get to the destination city for a flight. So 4 paying passengers needed to get off for the 4 crew members.

 

[CARIIS]

and this is important why? he also said "just kill me" after he reboarded - would this be justification for them actually then killing him?.

there was clearly a lot more going on for him!! Doctors suffer from mental illness like anyone ease!

 

[FelicityLemon]

Except that he, and all passengers who are seated after purchasing a ticket, had a legal right to be there and the airline had no legal right to manhandle him off the plane.

Yes, of course. But again... common sense. I can be 100% in the right, but if it's going to get physical, I'm outa there before I get hurt. There are other ways to handle legal rights, disappointment, annoyance and inconvenience, but if the immediate situation tells me I might get manhandled... worse yet, if I tell people I'm aware it can get physical ("drag me down, I'm not going" etc.) if I continue to do what I'm going, I can't say I wasn't aware.

Not sure if I'm explaining that well, sorry

Again, I don't agree with how it was handled, but he could have avoided it.

It's like in driving who has the right of way - the little smart car vs a 10-ton semi - I'm the little guy and it's my right of way, but I kinda know who's going to get creamed if I try to engage that trucker.

 

[bluesneakers]

and this is important why? he also said "just kill me" after he reboarded - would this be justification for them actually then killing him?.

Exactly. He didn't make them do anything.