I don't think they thought that anything was wrong with Jessica, I think they thought she was helping someone steal from the station. They really didn't have proof of anything to call police but they thought something had gone on.
Just as troubling , they could have called to report the van leaving possibly with merchandise , or an employee pilfering . Or went back to the store and checked up on it weather or not they were going to confront her .
Then you receive a call that she's gone ? Light bulb goes off you watched her abduction and you send a shift manager because they live closer ? I'm with Freddy . Very troubling, non typical behavior . Not insinuating they were involved in anyway , but a little less careless may have saved her or at least identified the suspect .
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