An employee is late one hour, would you immediately assume foul play and call 911? And rush to the home to check it out? Would you consider first perhaps a car accident or serious family emergency?
It’s past eight AM. Patients are waiting. More are arriving. The employee is not answering his cell. This behavior is way, way unusual for him. That’s a big factor.
If I know he has a stay-at-home wife and 2 very young children, next step, I call the house…no answer. I call HER cell phone, no answer. Where would she be at 8am with those babies?
Did they have an emergency…but wouldn’t one of them have sent a quick text? Remember, the professional welfare and reputation of everyone in that office depends on the Drs being there to service the patients. Patients have choices. This is not a job where someone can step in for you at a moments notice. I’d be furious if staff just sat there and said…’Who knows, just wait.”
There are several things in play here IMO. For those disappointed, perhaps irate patients, I’m trying to give them answers. I certainly do not want to just shrug it off and just act like this is how we run this practice. There’s so,e damage protection for the practice as an undercurrent.
And if this is someone that I know and care about, yes, I am very concerned. Yes, I make the call. I would prefer to look the fool because doing this welfare check is an indicator of how much I actually do care. We can laugh at my paranoia later but I would never forgive myself if there were lives to be saved, and I just blew it off.
How long might those babies have remained in that house, hungry, uncared for, with the bodies of their parents, if not for these caring people following their instincts and intervening?