I didn't see any one say they'd call 911 in a 'panicked state.' I think it was just a call for a wellness check if the doctor had not called in, was not responding , their emergency contact was not responding, and there were young kids in their home. It is more like a state of concern than a state of panic.
Three hours? That's a long time for the office manager to wait for answers. Should the patients be sent home, should we bring in another doctor , or just have them wait in case the doctor arrives?
I've seen staff drive an hour to do a wellness check, out of safety concerns. But you don't send one of the other doctor's. There are other staff members that can go. Or there are often mutual friends that can be called.
I agree about calling the family members. Often they can do the check. But 'stopping by later that day' is not really sufficient if there is concern that something dangerous or serious happened.
I don't think they'd be taken aback. I think every doctor knows that they are responsible to their patients. They would not just shrug and be an hour late without calling in to the office with a head's up. If they have a family emergency, they'd send a quick text. imo
My experience in the workplace, in a medical office and in a school, fits more with Little Jack's description.
Within the first hour, if the doctor or teacher did not call in, did not answer calls, and their emergency contact was also unreachable, there would be an immediate visit to their home or a call to their friends or family or to LE for a wellness check.
It would be unexpected that the doctor would have an emergency situation that would prevent them from calling into the office. Their patients are sitting in a full waiting room. They know they have to check in so the office manager can deal with the tense situation.
It's hard for me to believe that the office manager would wait for 3 hours for a doctor to call in and explain why they didn't come to work.