That's about the least suspicious to me...dunno where you live, but its been explained that many people, given access to private security on a housing estate, would almost instinctively call them first for a quicker response time. (Many peeps transport sick/injured as opposed to waiting for an ambulance too for the same reason.) We have the same issue here.
On any given day in the UK you can usually find a headline over long wait times for police, fire, and/or ambulance responses. (I blame the bloody roundabouts!)
But Stander is the manager, he wasn't anything to do with security.