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ThanksJust checked and yes it was the 21st November, I sent my telephone number as requested because it stated that a telephone number was need to validate, I also sent name, address and documents but never received any reply, it stated that validation can take some considerable time

Please just re-send your email with [email protected] along with whatever documentation that was included.
So as not to derail this thread, any further correspondence should be with [email protected] and we'll keep tabs on it over there and try to get you verified asap.