Feelings are not facts, however in the Mormon religion and culture feelings do become facts. If you feel something you KNOW ITS TRUE, even if facts state otherwise. This is very very deeply ingrained from childhood through old age in MLs culture and family religion. Even if she wasn’t active, she would still likely trust her feelings regardless of what someone said - even if they had evidence to back it up. I speak from experience with the religion and culture. It’s a very hard habit to break and very few ever do.