kalekona
Well-Known Member
I also think the call could have been handled better, and he should have stayed on the line until officers arrived. I am certain that this dispatcher in retrospect will be kicking himself in the butt, no harm no foul, and hopefully he may learn to do his job better for the future out of this.
Out of everything I could critique I felt was handled wrongly in the call, the thing that struck me the oddest is he would not stay on the line. When I dispatched during a call such as this we were taught to stay on the line in case something went wrong while the officers were in route, sometimes sadly we are the only witness to what transpires during that waiting time. IMHO
The dispatcher did know she wasn't alone- Charles made the initial call, I would hope if she had called on her own he would have not let her hang up.