I'm aware there are many who believe that the 911 dispatcher was thorough & professional, but I beg to differ. S/he received a call from someone who was clearly distraught, saying she had been kidnapped & was now free.
This dispatcher kept saying "Talk to the police when they get there - talk to the police when they get there." It seemed to me that s/he wanted to end the call.
This dispatcher did not ask Amanda if she was injured or ask if she needed an ambulance.
Dispatcher: "I told you they're on the way (referring to police)."
I've been in an emergency situation before (attempted home invasion), and thankfully, the 911 dispatcher I was lucky enough to contact kept me on the line until LE arrived. We have excellent 911 dispatchers where I live. I'm not so sure about some of Cleveland's 911 dispatchers.
IMO, it doesn't matter that Amanda was at a neighbor's house when she made her 911 call. Until LE arrived, she may have still been in potential danger. The dispatcher should have kept her on the line until LE arrived.
At no time did the dispatcher ask Amanda if she knew whether or not her kidnapper was armed with firearms or other weapons. I think this was blatant negligence, especially since police need this type of info when responding to a call, so that LE has as much info as possible when responding to a call.
Amanda & Charles are to be commended as heroes. In their 911 calls, they both
demanded immediate assistance. I wonder if Amanda & Charles hadn't been so adamant & assertive in their calls, if police would have been dispatched as soon as they were.
As far as I'm concerned, the dispatcher who answered Amanda's call needs more training.
http://video.foxnews.com/v/2360503890001/