http://www.humanservices.gov.au/spw...esources/dhs-privacy-policy-asat-30062015.pdf
Collection of personal information (including sensitive information)
We routinely collect the following personal information in order to deliver payments and services to
customers and as part of our day-to-day operations as an Australian Government department:
 for the purpose of assessing eligibility for and administering payments to customers, including for
proof of identity and information release purposes, we collect:
o name, address, date of birth and age of customers
o gender, occupation, marital status, parentage details, details of dependents, details about
customers physical or mental health, including disabilities, relationship details, employment status
and visa status
o details of relatives including names, addresses and contact details
o details about family violence indicators, disabilities and special contact requirements
o details about a customers account reference number, deduction amount, target amount or
deduction end date in relation to a third party organisation
(eg bank)
o racial or ethnic origin, indigenous/diverse cultural and linguistic backgrounds (DCALB) identifier to
help us provide better services to customers in culturally appropriate ways (for example through
the use of interpreters or specialist officers)
o department reference/identification numbers including Medicare number, Child Support Identifier
(CSRN), Centrelink Customer Reference Number (CRN), Release of Benefits (ROB) number
Individual Healthcare Identifier number, DVA File number and/or Individual Reference Numbers
o details of benefit history and current status
o information about a persons interaction with us and alleged loss or injury for the purposes of
assessing compensation claims
o customer consent for the collection, use or disclosure of their personal information
o employer details, including ABN, employee number, trading name and contact officer for the
purposes of registering Paid Parental Leave employers
o details of complaints or compliments about services provided by us for the purposes of complaint
resolution and service improvement
o
images through photographs and CCTV footage for the purposes of customer and staff security,
and (in some circumstances) internal communication purposes
o witness statements and compliance related intelligence for fraud investigation purposes
o optical surveillance in situations where there is reasonable suspicion of fraudulent activity and
serious cases of child support avoidance or income minimisation
 for the purpose of administering Medicare, the Pharmaceutical Benefits Scheme, other Medicarerelated
services and the Healthcare Identifiers service, in addition to the information above we
collect:
o personal details of health practitioners
o religious or political affiliation (if relevant) for the provision of health services
 for the purpose of research where there is a clear benefit to the Australian public, and for information
release purposes we collect:
o personal details of representatives of other entities/agencies/organisations who request personal
information about customers.