I second that. My ex and I had shared custody and I have been unable to get full access to some medical records for my son even after producing the legal documents proving my entitlement. And as I mentioned in an earlier post, Zahra's mum apparently lacked the financial resources, legal assistance and assertive personality that I have, which led to me ultimately getting full custody. But again, it took 5 years and close to $30K. Please don't judge her. We can't know what she did or didn't do, the resistance she may have met, and so on. Bureacrats are universal and if they believed rubbish that AB told them or just didn't like the way she presented it is very believable that information to which she had legal entitlement may have been withheld.
I work with families, including women who are victimized by DV. Very often when the children witness DV and CPS deems there to have been 'danger' or the children, the children are removed.
I meet partners every day, who tell me how their ex has withheld support, dissapeared with the children or child, played mind games, etc.
I had a woman who told me her daughter wound up in Foster Care when her ex ran with her during his allowed visit, went to another state miles away, and then eventually hooked up with a woman who abused the child. She, the 'birth mom' had been trying to find out what happened for over 3 years, but the 'dad' was a slippery sort who changed names, and in effect, dissapeared. LE tried, but there were limited resources, and my client was a woman of very modest means, who didn't have thousands to spend to hire a PI or attorney to recover her daughter.
When my husband's first wife divorced him, after 6 months, she 'dissapeared' for years with his daughter. Now, when i listen to my stepdaughter's limited memories of those times, I wonder how his ex wife could have done this...but sometimes there are no answers.
I know Emily did her best, and my heart goes out to her during this very difficult time.