Just doing some looking about to see if there's anything new.
found this:
WATERLOO (KWWL) -
If you need help in an emergency, your first instinct is probably to call 911.
It's often a thankless job for the thousands of dispatchers who answer those 24/7 calls.
But this week, those dispatchers are being recognized as a part of National Public Safety Telecommunications Week.
Black Hawk County dispatch answers over 600,000 calls a year, 10 percent of which are emergency calls.
During the past year, local dispatchers also manned the tip line for calls about Evansdale cousins Lyric Cook and Elizabeth Collins, a task which they'll be honored for next month.
The dispatch center in Waterloo is still one of just a handful of centers nationwide to accept 911 text messages, but that service is only available through one cell carrier -- so there's still a lot of work to do to keep up with constantly changing technology.
Black Hawk County dispatchers work around the clock to make sure when someone calls 911, emergency crews get to them quickly.
"Sometimes they do things like CPR over the phone, deliver babies over the phone," said Judy Flores, Black Hawk County Dispatch Director. "They listen to people getting assaulted. They hear it all, and they have to be able to calm that caller, and get the necessary information for them so we can get help to them."
In the past 20 years, cell phones have dramatically changed how 911 dispatchers do their jobs.
http://www.kwwl.com/story/21984433/2013/04/15/911-centers-adapt-to-changing-technology
and this:
http://www.youtube.com/watch?v=agzpJ70MEJ0