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http://policelink.monster.com/training/articles/2261-how-to-handle-the-mentally-ill
Article outlines how to respond to calls dealing with mentally ill.
"3. Move slowly. Resist the impulse to act hastily. This may be difficult since most police training teaches the importance of quick decisions. With the emotionally disturbed, it is better to take time and carefully assess the situation. Immediate action is necessary only when handling an immediate danger."
"8. Do not rely on your weapons. The threat of a gun is quite meaningless to people who are acutely disturbed. They may grab it and use it, or you may be tempted to use it. A weapon should be used only in the very rare situation when it is necessary to save a life."
"10. Don’t meet hostility with hostility. This is often a natural reaction since hostile people tend to elicit hostility in others. It is important to maintain a professional attitude. Meet hostility and anger by being calm, objective, and accepting. Ask why they are angry or afraid. If they will tell you, they may begin to calm down."
BBM
Thank you for posting this. I think this describes what happened.