Thanks for speaking up, n1989. I have no connections to this case <modsnip>
I too had someone close to me who was in desperate need of help, we convinced him to go to an emergency department and he and was turned away - this was at a hospital in the KW region. He eventually got help, but in the meantime a lot of damage was done, and it took a major psychotic episode.
The problem is it can really take a long time to get the kind of help you need. Meds or no meds. No healthcare system is perfect nor is any police organization.