Man Dragged off United Airlines/Flight Overbooked, April 2017

[Gardenista]

I've not read to the end of the thread so don't know if this has been mentioned yet, but it seems this passenger and his history is being confused with a different Dr David Dao with different middle names. Maybe he has potential for an action for defamation as well ....

Source: https://twitter.com/MarkTranSD via https://twitter.com/Idealaw

Random twitter people are not MSM.

I mean, I guess the first guy could be right about the plane doctor, but he's a conspiracy nutter who believes the lies about Trump and Russia :lol::lol::lol:

 

[wfgodot]

It was a bright cold day in April, and the clocks were striking thirteen.

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[Hapworth]

As a gate agent myself, I've had crew members booked onto my flight after boarding had already begun. Prior to boarding I was booked to capacity. Mid point during the boarding process my computer alerted me that I was now in an overbooked situation. Low and behold, I looked up and saw 2 pilots/2 flight attendants approaching the gate podium. These crew members are considered "must-ride". Typically they are crew being sent to another city to work another flight that is missing a crew due to several reasons ( faa mandated crew rest, flight diversions, mechanicals, cancellations). Since I was still mid way through boarding, I was able to solicit for 4 volunteers. My point is...must ride crew members can be added to a flight even during the boarding process. I'd be curious to know at what point this crew was added to the United flight.

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[LaneGirl]

One of the many reasons I fly southwest when I can...

http://www.huffingtonpost.com/entry...e4b0cb574bb4e9b2?r5&ncid=inblnkushpmg00000009

 

[Rocco]

again, i think you are misinterpreting that. it is stating that they are not legally required to compensate more than that, it does not mean that they cannot compensate more than that. many civil penalties are limited in this way, that does not mean it would be illegal for someone to offer more of their own free will.

Do you think the rank and file employees at the time would know that?

 

[bluesneakers]

One of the many reasons I fly southwest when I can...

http://www.huffingtonpost.com/entry...e4b0cb574bb4e9b2?r5&ncid=inblnkushpmg00000009

Omg that's brilliant. Thanks for sharing.

 

[drjones]

Do you think the rank and file employees at the time would know that?

i would expect any supervisor or person who is in the role of making those offers to know what their limits are yes.

although the CEO indicated that the people who handled it were not properly trained and prepared to handle a situation like this, which is unacceptable on the part of the airline.

 

[musicaljoke]

i would expect any supervisor or person who is in the role of making those offers to know what their limits are yes.

although the CEO indicated that the people who handled it were not properly trained and prepared to handle a situation like this, which is unacceptable on the part of the airline.

And the CEO confessed that they lacked common sense.

 

[MsArk]

Let the wrangling begin.

David Dao filed an emergency "bill of discovery" against the carrier in Illinois State Court demanding that evidence documenting Sunday's "re-accommodation" aboard a Kentucky-bound plane be "preserved and protected."

http://www.nbcnews.com/news/us-news...e-files-court-papers-demanding-united-n745721

 

[Rocco]

i would expect any supervisor or person who is in the role of making those offers to know what their limits are yes.

although the CEO indicated that the people who handled it were not properly trained and prepared to handle a situation like this, which is unacceptable on the part of the airline.

The employee making the offer obviously didn't even know what the limits were because they did not up the offer to the maximum. I would expect a gate agent to know the policies and procedures of their airline but not necessarily know the law in regards to offering more than what their limits are.

 

[musicaljoke]

As a gate agent myself, I've had crew members booked onto my flight after boarding had already begun. Prior to boarding I was booked to capacity. Mid point during the boarding process my computer alerted me that I was now in an overbooked situation. Low and behold, I looked up and saw 2 pilots/2 flight attendants approaching the gate podium. These crew members are considered "must-ride". Typically they are crew being sent to another city to work another flight that is missing a crew due to several reasons ( faa mandated crew rest, flight diversions, mechanicals, cancellations). Since I was still mid way through boarding, I was able to solicit for 4 volunteers. My point is...must ride crew members can be added to a flight even during the boarding process. I'd be curious to know at what point this crew was added to the United flight.

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What did you offer the customers?

 

[perfectingpink]

One of the many reasons I fly southwest when I can...

http://www.huffingtonpost.com/entry...e4b0cb574bb4e9b2?r5&ncid=inblnkushpmg00000009

 

[Hapworth]

What did you offer the customers?

Since I was under time constraints ( boarding was half way completed when the crew was added ), I opted to simply go to the max as an agent could offer: $800.00.



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[Rocco]

Since I was under time constraints ( boarding was half way completed when the crew was added ), I opted to simply go to the max as an agent could offer: $800.00.





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I take it that worked. If it hadn't, what would you have done?

 

[BayouBelle_LA]

And the CEO confessed that they lacked common sense.

I'm sure the CEO didn't say that his crew lacked common sense. In fact he said they have an "incredible amount of common sense".

 

[LaneGirl]

I fully expect any lawsuit to be quickly settled. The quicker this dies from the public the better for UA, I think.

 

[PaperDoll]

http://www.msn.com/en-us/news/us/un...o-remove-overbooked-passengers-ceo/ar-BBzKIb2


United Airlines will no longer use law enforcement officers to remove passengers from overbooked flights after global outrage erupted over a video showing a passenger dragged from one of its planes in Chicago.

 

[Rocco]

http://www.msn.com/en-us/news/us/un...o-remove-overbooked-passengers-ceo/ar-BBzKIb2


United Airlines will no longer use law enforcement officers to remove passengers from overbooked flights after global outrage erupted over a video showing a passenger dragged from one of its planes in Chicago.

Well that's a pretty safe statement to make since passengers should have been never been allowed to board until the seating had been confirmed. I'm sure they'll still use them to remove unruly passengers etc. and use them at the boarding area if there's a problem.

 

[Hapworth]

I take it that worked. If it hadn't, what would you have done?

Yep it worked. In the event that "no takers" for the $800.00 travel credit voucher with the remaining passengers I still had in line to board I would have done a few things. First, since I still have approx 20 people still yet to board I would have called a supervisor to come down and help "up" the voucher amount to what they are authorized to offer. If none of the remaining passengers waiting to board accepted that new offer, obviously next step would be to go onboard and offer that same amount to those customers already onboard who were unaware at the time of boarding that the flight was overbooked.
Working an overbooked flight takes skill and alot of sweat.
In my 32 yrs as a gate agent, I've never had to resort to pull a customer off of an aircraft due to an overbooked flight or a weight restricted flight.

Again, I'd be curious to know when the crew was added to the flight.



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[LaneGirl]

https://www.usatoday.com/story/trav...-fares-all-flight-3411-passengers/100384450/#

All passengers of that flight getting refunds.