Fernwood, is an artsy, bohemian, hippie-ish neighborhood that borders on the fringe area as well. Some of the drug addicts, street people, homeless and transient wanderers seep into the Fernwood neighborhood, so it's kind of a little of both depending where you are in Fernwood.
There is Crystal Pool (swimming pool/rec centre) where some of the transients/homeless go as sometime they're given a free swim. Since Emma went to the Y, she might have frequented Crystal Pool. But I think people would have recognized her, Victoria is such a small city…Then again, her appearance is easily changed and she could easily blend in within certain neighborhoods and in Victoria in general since many people can be seen often around the city with a similar look and style of dress as Emma's.
I found a Vikki Reynolds when I searched online, looks like the woman in the video to me except with short hair.
Here is her website and there is a contact area, hopefully it's the same one and Shelley can contact her:
http://www.vikkireynolds.ca